Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. These include but are not limited to the following items:

  • Gift cards
  • Downloadable products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Terms and Conditions

Welcome to CassieCatCreations! These terms and conditions outline the rules and regulations for the use of our website and the purchase of digital downloads and physical merchandise.

By accessing this website and/or making a purchase from CassieCatCreations, we assume you accept these terms and conditions in full. Do not continue to use CassieCatCreations if you do not accept all of the terms and conditions stated on this page.

1. Digital Downloads:

1.1 License to Use:
By purchasing and downloading digital products from CassieCatCreations, you are granted a personal, non-exclusive, non-transferable license to use the downloaded products for your personal or commercial use. You may not resell or redistribute the products in any form, including but not limited to, selling or offering them for free on other platforms.

1.2 Refund Policy:
Due to the nature of digital downloads, all sales are final. Once a digital product has been purchased, no refunds will be issued. This policy is in place due to the immediate availability of the product and the inability to physically return the product. Please ensure that you are certain of your purchase before completing the transaction.

2. Physical Merchandise:

2.1 Ordering and Fulfillment:
For physical merchandise, orders will be processed and fulfilled within the specified timeframe stated on the product page. Some products may be fulfilled by a third-party print-on-demand supplier, while others may be handmade by CassieCatCreations.

2.2 Shipping:
Shipping costs and delivery times will vary depending on the shipping method selected at checkout and the destination address. CassieCatCreations is not responsible for any delays or issues caused by the shipping carrier.

2.3 Returns and Exchanges:
If you are not satisfied with your physical merchandise purchase, please contact us within 7 days of receiving your order to arrange for a return or exchange. Returned items must be in their original condition and packaging. Customers are responsible for return shipping costs unless the return is due to an error on our part. No returns will be accepted after 30 days.

3. General Terms:

3.1 Intellectual Property:
All products sold by CassieCatCreations, including digital downloads and physical merchandise, are protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works based on any of the products without prior written consent from CassieCatCreations.

3.2 Limitation of Liability:
CassieCatCreations shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products, whether digital or physical, even if CassieCatCreations has been advised of the possibility of such damages.

3.3 Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of the United States of America, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

3.4 Changes to Terms:
We reserve the right to modify these terms and conditions at any time without notice. By using this website and purchasing our products, you agree to be bound by the current version of these terms and conditions.

If you have any questions or concerns about these terms and conditions, please contact us at Cassie@CassieCatCreations.com.